Customer FAQ

No. MITSUI CO.,LTD. has sold thousands of Kei trucks, Kei vans, and other JDM vehicles to customers in North America, the UK, Europe, Canada, and more. Every single vehicle and all required documents have been delivered—100% success, zero failures. All sales, shipping, and logistics are handled carefully by our reliable Japanese staff. You can trust us.

Absolutely! We value honesty, long-term business relationships, and customer satisfaction. Our goal is to make the import process smooth, safe, and stress-free for you.

Unlike unreliable exporters, MITSUI CO.,LTD. guarantees full delivery and proper documentation. We have successfully delivered vehicles to customers around the world without any issues.

We’re not always aware of the review sites you’re referring to, but just like on Amazon, most people don’t leave reviews even when they’re very satisfied. In fact, over 99% of our customers are happy with their vehicles. Many of them share their joy directly with us—sending photos and kind messages to their sales representative or our info team. These personal messages truly encourage our team. Let’s make this exciting project a success together.

Everyone starts as a first-time buyer—there’s no need to worry. If this is your first import, MITSUI CO.,LTD. is highly recommended. We provide careful, step-by-step support for every customer.

We work with both individual customers and car dealers. If you are a U.S. car dealer, we are happy to support your business needs. In fact, we offer a multi-unit discount for dealers purchasing multiple vehicles at once.

Whether you’re buying a single kei truck or looking to build your inventory, we’re here to assist you every step of the way.

Please let us know if you’d like more details on bulk purchasing or if there’s a specific vehicle lineup you’re interested in.

We’re sorry, but our team is made up of Japanese staff who are not fluent in spoken English. However, we are very comfortable with reading and writing in English. If you already have a contact, feel free to email your representative directly. If this is your first time, please send an inquiry through our website. Our sales, shipping, or accounting team will always reply kindly and clearly by email.

Yes, it’s the same vehicle. We have a partnership with CFJ and also list some of our inventory on their platform. Whether you purchase through this official website or CFJ, the service quality and shipping schedule remain exactly the same.

Yes. Our staff will carefully reply to each inquiry within 24 hours. If you are a returning customer and have a preferred sales representative, feel free to request them by name.

We used to use our own company domain for info emails, but due to security concerns, we decided to switch. After careful consideration, we now use Gmail across all teams, as it offers industry-leading security backed by Google. It’s a safer and more reliable choice for everyone.

We accept payments by bank transfer or credit card via Stripe.

No, MITSUI CO.,LTD. does not accept PayPal. Please make your payment via bank transfer or by credit card through Stripe.

Please click the “Inquiry” button on the vehicle page to contact us.

The message box will automatically include:
“Is this vehicle still available?”

After that, simply add:
“I’m ready to purchase. Please send me the invoice for bank transfer payment.”

Once we receive your message, your sales representative will reply with the total price and our bank account details.

At MITSUI CO.,LTD., we require 100% payment before shipment. This is a strict company policy that we must follow.

We guarantee that all required documents will be delivered either to your address or directly to your notify party. For first-time importers, we recommend using a professional import agent to ensure a smooth process.

Absolutely! We value honesty, long-term business relationships, and customer satisfaction. Our goal is to make the import process smooth, safe, and stress-free for you.

It will arrive approximately 30 to 60 days after payment is received.

A spare key is included. We place it in the dashboard at the time of shipping.

A. Yes, everything is in good condition. After payment, our dedicated staff at MITSUI CO.,LTD. performs maintenance and a final test drive before delivery.

Yes.

We recommend high-viscosity oil. Oils rated 10W or higher are preferable.